Frequently Asked Questions
About Grown Forever
We are located in the heart of downtown Miami, in the Historic Alfred Dupont Building, which is officially on the National Register of Historic Places.
We are located in the heart of downtown Miami, in the Historic Alfred Dupont Building, which is officially on the National Register of Historic Places.
Our mission is to redefine the jewelry industry through innovation, sustainability, and ethical practices. We are committed to crafting exquisite lab-grown jewelry that embodies the highest standards of quality and beauty while minimizing our environmental footprint.
We believe in the power of technology to transform traditions, offering an eco-friendly alternative to mined gemstones without compromising on brilliance or elegance.
Our dedication to ethical sourcing ensures that every piece of jewelry we create is not only a symbol of love and celebration but also a testament to our responsibility towards the planet and its people.
Our Jewelry & Craftsmanship
Our jewelry is meticulously crafted in our state-of-the-art manufacturing facility in Florida.
Our gemstones are created using cutting-edge techniques such as:
- Chemical Vapor Deposition (CVD)
- High Pressure High Temperature (HPHT)
These methods allow us to produce diamonds and other gemstones that are chemically, physically, and optically identical to mined stones, without the environmental impact.
We offer engagement rings, wedding rings, necklaces, bracelets, earrings, and pendants.
We use the following precious metals in our jewelry:
- 14K Gold
- 18K Gold
- Platinum
We are committed to responsible sourcing practices.
Our metals, including gold, platinum, and silver, are sourced from suppliers who adhere to strict ethical and environmental standards.
Our production process minimizes waste and reduces our carbon footprint.
We implement the following sustainable practices:
- Using recycled metals wherever possible
- Implementing eco-friendly production processes
- Reducing carbon emissions throughout our operations
Each piece of jewelry is handcrafted by skilled artisans who bring years of experience and passion to their work.
We follow a rigorous quality control process that includes:
- Precision designing and polishing
- Strict quality checks at every stage
- Ensuring every piece meets our exacting standards
Customization and Special Services
Yes! We offer custom jewelry services, allowing you to create a piece that perfectly reflects your personal style.
Please allow 5 to 7 business days for us to craft your custom order.
We provide the following special services:
- Complimentary gift wrapping
- A certificate of authenticity with each purchase
- Warranties and repair services to keep your jewelry in pristine condition
Certification & Authentication
Yes! All lab-grown diamonds are certified by leading gemological institutes such as IGI (International Gemological Institute) or GIA (Gemological Institute of America).
Each purchase comes with a Certificate of Authenticity that details the quality and specifications of your piece.
Lab-Grown Diamonds
Yes! Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds.
They are just as durable and can be passed down through generations.
Lab-grown diamonds offer excellent value, often costing 20-30% less than natural diamonds of the same quality.
They provide an ethical and eco-friendly alternative without compromising on beauty or durability.
Environmental and Social Responsibility
We are committed to minimizing our environmental impact through sustainable practices, including:
- Using recycled metals
- Producing lab-grown gemstones
- Implementing eco-friendly production processes
Payment & Order Modifications
We accept all major credit cards, PayPal, Affirm financing, Apple Pay, and Google Pay.
Yes! We offer financing through Affirm, allowing you to split your purchase into easy monthly payments.
Rates from 0%-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
If your order has not yet entered production, we can accommodate changes. Contact our customer service team as soon as possible.
Once your order is processed, you will receive an email with tracking information. You can also log in to your account to track your order.
Shipping & Delivery
All our orders are shipped via FedEx Priority Overnight, ensuring swift and safe delivery.
For international orders, we also use FedEx for timely and secure delivery.
Yes, we offer free shipping on all orders, both domestic and international.
Once your order has been shipped, you will receive tracking details via email to monitor your delivery progress.
Returns and exchanges
If you are not completely satisfied with your new jewelry, notify us within 30 days, and we will consider your request.
We offer a full refund or exchange, with a free return shipping label provided.
To return an item, contact our customer service team to receive a Return Shipping Authorization Number.
Pack the item securely with all original documentation and use the provided shipping label to send it back to us.
Once we receive your return, processing typically takes 3-5 business days. Refunds will be issued to your original payment method.
Yes, exchanges are allowed within 30 days of purchase. If the new item has a price difference, we will adjust the payment accordingly.
Yes, some items are not eligible for return:
- Engraved items
- Ring sizes above 8 and below 4
- Custom designs
- Lab-grown or natural diamond orders
Additionally, items showing signs of wear or damage, or modified by another company, are not returnable.
To cancel an order, notify us via email or text.
If work has already begun, a 10% restocking fee will be charged.
For payments made via Affirm, an additional 5% cancellation fee applies.
Layaway orders canceled more than 30 days after the initial down payment are subject to a 10% cancellation fee.
Warranty & Repairs
- Loss of melee stones
- Structural defects
Yes, we provide professional jewelry repair services. Contact our team for an assessment and repair options.
Yes, we offer one free ring resizing within 60 days of purchase. Contact us to arrange the service.
Jewelry Care & Maintenance
- Cleaning: Regularly clean your jewelry with mild soap and warm water. Use a soft-bristled toothbrush to gently scrub any dirt or residue.
- Storage: Store your jewelry in a cool, dry place away from direct sunlight. Keep pieces in separate compartments or soft pouches to prevent scratching.
- Wear: Avoid wearing your jewelry during activities that may cause damage. Remove jewelry before swimming or bathing to prevent exposure to chlorine and saltwater.
- Inspection: Periodically inspect your jewelry for signs of wear or damage. Visit a reputable jeweler for professional cleaning and maintenance.
Proper storage prevents scratches, tarnishing, and other damage.
- Store jewelry in a soft pouch or a lined jewelry box.
- Keep pieces separate to prevent scratching.
- Avoid storing jewelry in humid areas to prevent tarnishing.
We recommend removing jewelry before swimming, showering, or using chemicals like chlorine.
- Chlorine and saltwater can weaken metals and dull gemstones.
- Soap residue can create a film on diamonds, reducing their sparkle.
For regular wear, clean your jewelry every 2-3 weeks at home.
- Professional cleaning is recommended at least once a year.
- Jewelry with intricate settings may require more frequent cleaning.
Special Promotions and Discounts
Yes, we offer exclusive promotions throughout the year.
- First-time customer discounts
- Special discounts for returning clients and bulk orders
- Flash sales and seasonal promotions
Gift Cards & Gift Purchases
Yes! We offer digital gift cards in various denominations. Gift cards can be purchased online and used for any product on our website.
Yes, we offer gift packaging and the option to include a personalized message. The receipt will exclude pricing details.
Yes, we run exclusive promotions during the holiday season, Valentine’s Day, and special events. Subscribe to our newsletter for updates.
Customer Service
You can reach us via:
- Phone:
- Email: [email protected]
- Chat: 1-305-305-9033
Our knowledgeable and friendly customer service team is available to assist you during our business hours.
Account, Privacy & Membership
Creating an account provides a personalized and efficient shopping experience. You can:
- Track your orders
- Save preferences
- Access exclusive offers
We take your privacy seriously and do not sell or share your data without your consent.
- All transactions are secured with encryption.
- We comply with industry-standard privacy protection laws.
- You can request account deletion or data access at any time.
Yes! We use SSL encryption and secure payment processing to protect your personal information.
No, you can check out as a guest. However, creating an account allows you to track your orders and access exclusive deals.
Click on “Forgot Password” at the login page and follow the instructions to reset your password.